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Mid-level experience, metro location, and a general incident-management role increase competition.
Operational incident skills transfer across industries, but ITIL and enterprise tools add some specialization.
Mandatory ITIL certification, explicit 5+ years requirement and 24x7 shift make filters strict.
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Lead and own major incident management from detection through service restoration in a 24x7 operations environment.
Coordinate cross-functional technical teams and drive timely escalations to rapidly recover business-critical services.
Manage communication with customers, stakeholders, and leadership during critical incidents and facilitate post-incident reviews with improvement tracking.
5+ years of experience in Incident or Major Incident Management.
Mandatory ITIL Certification.
Ability to work in a rotational 24x7 shift environment.
Experience managing critical incidents in enterprise environments.
Experienced in coordinating diverse technical and business teams under pressure with strong leadership skills.
Proficient in ITIL Incident Management processes and familiar with ITSM tools like ServiceNow.
Effective communicator with proven stakeholder management and problem-solving capabilities.