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Tier-1 brand and Gurgaon location increase competition, offset by seniority and specialized technical-operations skill requirements.
Core SRE and technical-operations skills transfer across industries, though travel marketplace experience is preferred.
Explicit 8+ years and 3+ people-management plus technical fluency create stringent hiring filters.
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Lead and manage the Hotel Partner Solutions team focusing on incident management, problem resolution, and operational excellence.
Own end-to-end incident lifecycle for complex business-critical issues, ensuring effective triage, stabilization, communication, and post-incident analysis.
Collaborate with engineering, product, and partner teams to identify root causes, strengthen controls, and implement durable fixes to improve system reliability and scale.
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
Minimum 8 years in technical operations, site reliability, or related fields supporting large-scale systems, including 3+ years in people management roles.
Strong experience in incident and problem management for complex, cross-system issues with demonstrated use of operational metrics (SLAs, SLOs) to prioritize and improve reliability.
Technical fluency with APIs, cloud infrastructure, monitoring tools, and familiarity with technical data formats (JSON, XML); experience with tools like Salesforce, Confluence, and Jira is a plus.
Experienced leader adept at managing technical teams handling critical, multi-system incident management in high-availability environments.
Strong background in collaborating with software engineering, SRE, or platform teams on reliability and observability initiatives.
Familiarity with AI-powered operational tools and global, distributed team management across time zones.