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Tier-1 brand and metro location increase applicant density, but senior specialized role reduces it.
Application support skills are broadly transferable across industries, reducing background sensitivity.
Explicit 7+ years requirement and numerous mandatory technical skills make shortlisting highly strict.
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Provide technical and business support for Citi Applications users, ensuring quick issue resolution and driving improvements in stability and efficiency.
Manage, maintain, and support applications and operating environments with focus on stability, quality, and functionality meeting service level expectations.
Lead and coach teams, participate in application releases, perform risk assessments, and act as liaison among users, internal technology groups, and vendors.
7+ years experience in Application Support roles.
Proficiency with monitoring tools (e.g., Splunk, AppDynamics), IT Service Management platforms (e.g., ServiceNow), and relational databases (e.g., Oracle, SQL Server).
Bachelor’s or University degree or equivalent experience.
Work Experience Required: 7+ years in Application Support.
Experienced in handling complex, critical production incidents and conducting root cause analysis with preventative implementations.
Skilled in coordinating multi-team interactions, managing change control processes, and communicating effectively with stakeholders across business and technology.
Capable of operating independently with sound judgment, acting as a subject matter expert to senior stakeholders and supporting business continuity through proactive application support.