Back
Tier-1 brand, mid-level generalist cloud role, metro hiring and broad skillset increase applicant competition.
Operational cloud and systems skills are broadly transferable across industries, so low sensitivity.
Requires specific cloud, OS, virtualization and ServiceNow skills, so moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Proactively monitor, investigate, and resolve medium complexity cloud infrastructure incidents and service requests to meet SLAs.
Lead client escalations and manage change processes including planning and executing approved maintenance with risk mitigation.
Collaborate with automation teams to reduce ticket volumes and coach L1 teams, ensuring smooth operation and positive client experience.
Experience with Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
Moderate experience in managed services and ticketing tools such as ServiceNow.
Bachelor’s degree in Information Technology/Computing or equivalent work experience.
Workplace type: On-site Working.
Experienced in second-line cloud infrastructure support involving incident management and change execution under SLA commitments.
Skilled in cross-team collaboration including automation and service desk coaching to optimize operational efficiency.
Able to work effectively across cultures with strong communication and planning skills, adapting to pressure and variable workloads.