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Metro locations, generalist client-facing role, and broad skill requirements increase applicant competition.
Client engagement and delivery skills transfer across industries, though BPM/ECM domain knowledge adds moderate specialization.
Explicit 6–12 years, MBA/preferred premier institute, and domain delivery experience make shortlisting quite strict.
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Manage named customer relationships as the single point of contact between the client and Newgen delivery and account teams.
Oversee end-to-end delivery including implementation, change requests, renewals, additional resources/licenses, and ensure client sign-offs and satisfaction feedback are obtained.
Identify and execute growth opportunities, manage billing/collection, and maintain/update sales pipeline in Salesforce.com to meet account expansion targets.
MBA and/or Engineering degree from a premier institute.
6 to 12 years total experience with 4-5+ years post-MBA in Delivery, Project Management, Client Engagement, or Presales roles.
Experience in BPM/ECM domain with knowledge of system integration, project management, estimation, planning, budgeting, and quality assurance.
Work Experience Required: 6-12 years with 4-5+ years post-MBA experience.
Experienced in managing complex client relationships and able to act as SPOC to both delivery and account management teams.
Skilled in project and program management within BPM/ECM domains, capable of leading implementations and resolving technical and delivery issues.
Strong customer orientation with proven ability to develop sales pipelines and achieve annual billing targets in a cross-functional, matrixed environment.