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Tier-1 employer and Pune metro increase competition, but senior level and ServiceNow specialization moderate applicant density.
Strong ServiceNow platform, product ownership, and regulated financial services experience required limit cross-industry transferability.
Mandatory 10+ years and 5+ years ServiceNow experience plus regulated financial services requirements enforce strict shortlisting.
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Own end-to-end product management of the ServiceNow platform including strategy, roadmap, governance, and multi-module implementation across business and technology stakeholders.
Drive AI/GenAI capabilities roadmap and adoption to enhance automation, incident/problem management, and intelligent workflows within ServiceNow.
Manage vendor relationships, platform total cost of ownership, data governance, and federated stakeholder engagement to deliver business value, operational efficiency, and compliance.
10+ years experience in product management, ITSM/platform engineering, or enterprise platforms.
5+ years deep experience with ServiceNow platform across multiple modules (e.g., ITSM, ITOM, IRM/GRC, SecOps).
Proven track record with large-scale ServiceNow implementations, preferably in financial services or regulated environments.
Strong knowledge of ITIL/ITSM frameworks, enterprise architecture, and risk/compliance requirements (SOX, audit).
Experienced leader skilled in managing federated product models with cross-functional and executive stakeholder influence.
Strategic thinker focused on platform standardization, AI integration, and cost optimization in complex regulated environments.
Strong governance mindset with expertise in vendor negotiation, data-driven decision making, and driving measurable platform adoption and efficiency outcomes.