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Tier-1 brand and metro locations increase competition, balanced by seniority and niche AIOps specialization.
Managed-services and AIOps/GenAI specialization demands industry-specific operational transformation expertise.
Mandatory 14 years' experience and senior manager delivery expectations enforce strict shortlisting.
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Lead transformation and optimization of managed services processes and tools to improve operational efficiency.
Manage delivery teams and oversee program performance ensuring adherence to client expectations and SLAs.
Implement automation frameworks and drive continuous improvement initiatives to reduce costs and enhance service delivery.
Bachelor's degree is mandatory.
Minimum 14 years of professional experience required.
Proficiency in oral and written English is required.
Travel requirement: 0%.
Experienced in designing and developing automation frameworks and executing business process automation.
Strong operational performance management and process optimization skills in complex environments.
Skilled in stakeholder engagement through strategic questioning, storytelling, and leading diverse, high-performing teams.