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Popular mid-level Product Manager role in Bangalore with hybrid setup increases applicant competition.
Product skills transfer, but AI and contact-center specialization raise domain-specific hiring sensitivity.
Requires explicit 5+ years plus technical AI/platform and enterprise customer experience, creating strict filters.
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Own and set the strategy, roadmap, and outcomes for interconnected product areas including Messaging Platform, Virtual Agent channels, and AI Services that enhance agent productivity and customer interactions.
Be accountable for delivering measurable product value via models, dashboards, feeds, and APIs that provide visibility into AI agent performance and customer impact.
Engage directly with customers and internal teams to prioritize roadmap items, manage trade-offs (accuracy, latency, trust), and maintain documentation as part of a docs-first delivery approach.
5+ years product management experience, preferably in enterprise B2B SaaS or native AI platforms.
Technical depth to credibly interact with engineering on AI/ML model behavior, conversation design, and channel architecture.
Experience owning complex multi-surface products independently and working directly with enterprise customers to translate pain points into prioritized roadmaps.
Work Experience Required: 5+ years product management as specified; No explicit mention of notice period or location requirements.
Demonstrated ability to operate with high ownership and deliver outcome-driven product results in ambiguous, fast-paced environments.
Strong strategic and tactical understanding of human + AI collaboration workflows, especially in agent-facing or contact center platforms.
Comfortable reasoning about AI/ML system trade-offs (accuracy, latency, trust) and managing multi-channel deployment strategies.