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Tier-1 brand and metro location increase competition, but niche SOC/QRadar skills narrow the candidate pool.
Role demands niche SOC and SIEM expertise, limiting cross-industry transferability.
Requires specific SOC, ITIL and L3 troubleshooting expertise but lacks explicit years, so moderately strict.
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Own third-line support for complex security incidents and infrastructure in client environments to ensure security and operational stability.
Manage and implement projects and operational improvements within the security domain, including creating knowledge articles and mentoring junior team members.
Ensure zero missed SLA conditions by proactively resolving issues, engaging with clients for continuous feedback, and contributing inputs for automation to reduce manual tasks.
Proven experience managing complex security infrastructure within a managed services environment.
Strong working knowledge of ITIL processes.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced IT engineer from medium to large ICT organizations with deep expertise in security infrastructure and managed services.
Demonstrates strong client-facing skills with effective communication and cultural adaptability.
Capable of advanced technical troubleshooting, project planning, and mentoring junior staff for operational excellence.