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Mid-level Salesforce specialist in a metro with moderate global-brand and common 4+ years skillset, medium competition.
Salesforce platform skills transfer across industries but domain-specific integrations and vendor management keep sensitivity medium.
Multiple mandatory filters (4+ years, Salesforce customizations, ITSM tools, integrations, release experience) create high shortlisting strictness.
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Provide customer support and resolve issues related to Valmet Salesforce applications, ensuring smooth operations.
Investigate complaints, implement solutions, and escalate complex problems to the Service Manager.
Coordinate with vendors and stakeholders to manage releases, UAT, and continuous improvement of Salesforce services.
4+ years of Salesforce Service specialist experience.
Bachelor’s or higher degree in Computer Science, Engineering, or related field.
Hands-on Salesforce administration and customization experience (Apex, Flows, LWC, Triggers).
Experience with IT service management processes and tools like ServiceNow, Jira, Flosum.
Experienced in managing multi-vendor, complex environments with strong coordination skills.
Ability to translate business requirements into technical tasks and collaborate with developers and business stakeholders.
Familiarity with GDPR, Western business practices, and strong communication skills with technical and non-technical audiences.