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Known brand, metro location, mid-level generalist role with broad cloud/product skill requirements.
Requires BY WMS and supply-chain product support experience, making cross-industry transferability limited.
Explicit 3–7 years requirement plus mandatory BY WMS product and Azure/cloud experience increases filter strictness.
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Support BY WMS product and solutions by understanding customer requests and balancing complexity to meet business requirements and satisfaction.
Drive issue resolution by gathering functional problems, maintaining customer environments, adhering to SLAs, and documenting resolutions.
Mentor junior/mid-level support engineers, identify automation opportunities, and contribute to simplifying, robust architecture and cloud-based microservices design.
Bachelor's degree in STEM preferred.
3 to 7 years of experience in Application Support and Implementation, with 3-4 years supporting BY WMS SCM applications.
Experience supporting BY WMS web application architecture, configuration, and troubleshooting.
Experience with enterprise cloud solutions on Azure and microservices-based cloud architecture.
Experienced in global customer engagement and managing support for scalable, distributed microservices and multi-tenant SaaS platforms.
Strong technical background in supply chain/warehouse management domain combined with cloud-native, secure architecture knowledge.
Able to independently manage customer environments and lead process improvements or automation initiatives within support teams.