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Senior, specialized support role at a mid-tier healthcare firm reduces applicant density.
Core support and ITIL skills are broadly transferable across industries.
Explicit 7–10 years plus mandatory ITIL, Windows, SQL, and ITSM requirements increase filtering strictness.
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Analyze, diagnose, and resolve complex software application and system issues including Windows OS and SQL Server databases.
Provide L1-L2 technical support via phone and portal, manage incident tickets in ITSM tools, and ensure SLA compliance.
Collaborate in Agile teams to support healthcare applications and contribute to knowledge sharing by documenting solutions.
3 – 5 years of relevant experience in application support and maintenance.
Engineering degree (BE/ME/BTech/MTech/BSc/MSc) mandatory.
Experience with L1-L2 support processes, preferably in Healthcare domain, with Windows L1 support.
Must have ITIL knowledge and familiarity with ITSM ticketing tools.
Experienced in healthcare technology support environments with strong operational discipline in adhering to SLAs and SOPs.
Capable of independent troubleshooting and prioritizing incidents within defined support processes.
Comfortable working within Agile teams and quickly learning new processes and technologies related to cloud networking and security configurations.