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Strong Tier-1 brand and Bangalore metro increase competition despite specialized networking skillset.
Networking and security skills transfer across industries, but domain-specific vendor certifications matter.
Requires specific networking technologies and at least one technical certification, making filters strict.
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Ensure operational continuity of client IT infrastructure by proactively monitoring and resolving technical incidents and problems as a second-line support engineer.
Collaborate with clients, internal teams, and Centres of Excellence to restore services swiftly per SLA and escalate issues as needed.
Contribute to process improvement by automating routine tasks, coaching teams, managing change requests, and supporting incident trend analysis.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in above-mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing operational network services and incident management in a client-facing, SLA-driven environment.
Comfortable working in a hybrid and dynamic multi-cultural setting, demonstrating strong planning and communication skills.
Able to collaborate with automation teams and lead coaching efforts for lower-level support teams to optimize operational efficiency.