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Popular mid-level TPM role in metro SaaS firm with broad cloud, scripting, and platform requirements.
Program management skills transferable across industries, but cloud and contact-center experience increases sensitivity.
Explicit 3+ years, required cloud fundamentals and scripting, plus FinOps and distributed systems exposure.
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Own end-to-end delivery of contact center as a service (CCaaS) programs, including scoping, planning, risk tracking, and reporting to senior leadership.
Drive cross-functional initiatives across product, platform, cloud engineering, security, and site reliability engineering teams, resolving competing priorities on shared infrastructure.
Develop automation tools and maintain centralized program state for transparent progress tracking and executive communication.
3+ years in technical program management or combined engineering and program roles in cloud infrastructure, platform, or SaaS.
Working knowledge of cloud fundamentals (AWS, Azure, GCP) including compute, autoscaling, storage, and cost optimization.
Proficient scripting skills (Python or similar) for automation and data integration from APIs and tools like Jira and cloud billing.
Experience managing dependencies, risks, and stakeholders across multiple teams with strong written communication.
Experienced in running FinOps or cloud cost-optimization programs and comfortable engaging in infrastructure design and RCA discussions.
Hands-on exposure to large-scale distributed systems or real-time data infrastructure and contact center, CPaaS, or real-time communication platforms.
Demonstrated capability to translate technical details into executive-ready narratives focusing on dollar impact, risk, and timelines.