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Tier-1 brand presence and metro Mumbai increase competition, but role is specialized so competition is moderate.
Cloud operations skills are transferable across industries but require specific managed-services and operational experience.
Multiple mandatory technical skills and degree required but no strict years or certifications specified.
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Monitor, identify, investigate, and resolve cloud infrastructure incidents and service requests as second-line support handling medium complexity issues.
Lead client escalations for operational issues and contribute to change management and maintenance activities ensuring operational stability.
Collaborate with automation teams and coach L1 teams to optimize processes, reduce ticket volumes, and ensure client infrastructure monitoring.
Experience with Windows Server Administration, Linux Server Administration, Virtualization, Server Hardware, and Storage Administration.
Moderate experience in managed services and familiarity with ticketing tools like ServiceNow.
Bachelor’s degree in information technology/computing or equivalent work experience.
Workplace type: On-site.
Experienced in supporting and resolving operational issues in cloud managed services leveraging multi-technology environments including Network, Data Center, Cloud, and Backup.
Capable of working effectively across cultures and social groups with strong communication and active listening skills.
Ability to operate under pressure, manage escalations, and adapt to changing circumstances in client-facing environments.