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Tier-1 employer, metro location, and mid-level ServiceNow role increase applicant competition.
ServiceNow platform skills are transferable across industries but are platform-specialized, so medium sensitivity.
Explicit 3–4 years requirement plus multiple ServiceNow certifications and technical mandates implies high filtering.
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Develop and customize ServiceNow ITSM modules (Incident, Problem, Change, Knowledge Management) and other platform capabilities like Security Operations and Employee Centre to meet business needs.
Write, maintain, and automate processes using JavaScript scripting (Business Rules, Client Scripts, UI Actions) and build workflows with Flow Designer and Orchestrations.
Manage integrations using IntegrationHub, REST, SOAP APIs, and maintain CMDB with CI relationships; provide 24x7 on-call and weekend rota support for BAU activities.
3 to 4 years of progressive hands-on experience in ServiceNow platform development.
Proficiency with ITSM modules: Incident, Problem, Change, Knowledge Management.
Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist ITSM in ServiceNow.
Experience with JavaScript scripting, ServiceNow APIs (REST, SOAP), workflow tools (Flow Designer, Workflow Editor) and integrations; Ability to support 24x7 on-call and weekend rotations.
Experienced ServiceNow developer skilled in scripting, integrations, and CMDB management with proven ability to customize and automate ITSM workflows.
Comfortable working with cross-functional global teams and translating business requirements into technical solutions in a dynamic environment.
Capable of handling 24x7 operational support including troubleshooting, release management, and adherence to ITIL and ServiceNow best practices.