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Senior niche incident-management role; metro location increases applicants slightly.
Operational incident management skills transferable across industries, but SRE/ITIL experience favors tech/cloud employers.
Explicit 8+ years, 3+ years leadership and mandatory incident/SRE/ITIL requirements create high shortlisting strictness.
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Lead and manage the Incident Management team responsible for coordinating major incident response to ensure availability, reliability, and performance of Tekion’s products and platforms.
Serve as incident commander during critical events, oversee detection, triage, escalation, resolution, and communication with stakeholders.
Develop and maintain incident management processes, conduct root cause analysis, drive continuous improvement, and provide executive-level reporting.
8+ years experience in IT operations, engineering, or site reliability; including 3+ years in incident management or operational leadership.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Proven ability to lead major incident response in high-availability, large-scale environments.
Strong understanding of incident management frameworks, service reliability practices, and ITIL or similar methodologies.
Experienced in managing high-pressure, high-severity incident resolution with cross-functional coordination across engineering, SRE, security, and product teams.
Operational leader skilled in driving post-incident reviews, root cause analysis, and implementing remediation actions to improve system reliability.
Capable of establishing and maintaining robust incident management policies, playbooks, and escalation protocols in complex technical environments.