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Tier-1 employer and metro location increase competition, but niche storage/managed-services reduces applicant density.
Infrastructure and managed-services skills are transferable across industries but require domain-specific experience.
Moderate mandatory managed-services, ITIL and tooling experience but no explicit years requirement.
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Manage and resolve cross-technology infrastructure incidents and requests within agreed SLAs to maintain client IT systems' availability.
Monitor, investigate, and troubleshoot technical issues proactively to prevent service escalation and restore services promptly.
Collaborate with teams and clients for second-level support, execute changes with risk mitigation and documentation, and support automation and disaster recovery processes.
Moderate-level experience in managed services roles handling cross-technology infrastructure.
Familiarity with ticketing tools, preferably ServiceNow, and ITIL processes; experience working with vendors and third parties.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site.
Experienced in operational managed services with demonstrated ability to handle second-level support and incident management across diverse technologies.
Capable of working extended hours and adapting to changing situations in a high-pressure environment while maintaining client focus.
Skilled at collaborating across cultures and functions, with a proactive approach to service quality, change management, and process improvement including automation.