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Strong Tier-1 brand, metro location, and broad cross-functional skill requirements increase applicant competition.
Role requires product, transformation, and enterprise SaaS experience, making candidacy moderately transferable across industries.
Explicit 10+ years, senior leadership and transformation experience requirements make screening highly selective.
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Lead and drive strategic AI-enabled transformation initiatives in customer support and operational excellence within the AI Experiences organization of Network Security.
Own cross-functional business transformation programs from strategy through execution, collaborating with senior executives across Product, Engineering, Support, IT, and Operations.
Build and manage a high-performing India-based team in strategy, operations, and product management; establish scalable operating models and execution frameworks.
10+ years of professional experience in management consulting, strategy, business operations, product management, or large-scale transformation roles.
Prior experience at a top-tier consulting firm is strongly preferred.
Strong executive communication skills and ability to operate in matrixed, cross-functional environments.
The role is not eligible for immigration sponsorship.
Experienced in leading AI-driven product and operational transformations, especially in enterprise software, SaaS, AI/GenAI, or customer support domains.
Ability to work strategically at the executive level and to translate strategy into measurable operational outcomes in fast-paced environments.
Proven leadership in managing multidisciplinary teams and driving alignment across global stakeholders.