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Mid-level role, metro location and established brand increase applicant competition.
SaaS implementation skills transfer across industries but require platform-specific experience.
Mandatory 5+ years and platform implementation skills create moderate resume filtering.
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Lead end-to-end configuration and implementation of the Base digital platform for internal and client-facing teams, following client specifications and standards.
Provide user onboarding, training, and ongoing support including troubleshooting and issue resolution within agreed SLAs.
Collaborate with cross-functional and global teams to ensure governance compliance, continuous improvement, and successful platform adoption.
5+ years of experience in digital implementation, system support, or business applications.
Bachelor’s degree in Information Technology, Business Administration, or related field.
Experience with digital tool configuration and support in shared services, consulting, or global operations is preferred but not mandatory.
Work Experience Required: 5+ years in relevant roles.
Strong operational ownership in digital platform configuration and support, capable of managing end-to-end implementation processes.
Experienced in gathering, analyzing, and documenting detailed business/system requirements and collaborating across matrixed global teams.
Skilled in troubleshooting, incident management, and maintaining service delivery against SLAs in technology-driven environments.