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Mid-level DevOps role in Bangalore with remote option and generalist requirements increases applicant competition.
Role requires both general DevOps skills and telecom messaging experience, moderately limiting cross-industry fit.
Explicit 5+ years and messaging/production support requirements create moderate hiring filters.
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Provide technical solutions to complex application and customer issues related to messaging platforms.
Monitor and ensure performance, availability, and security compliance of messaging applications and production servers.
Participate in incident response, change management, root cause analysis, and collaborate with product and development teams on releases and enhancements.
Bachelor’s degree in computer science, electronics, telecommunication, or equivalent experience.
5+ years of experience in application support, production support, technical customer support, or related fields including Cloud engineering and Application Operations.
Experience operating messaging platforms or related applications.
Knowledge of networking, databases, application servers, monitoring tools, and ITSM ticketing systems.
Strong troubleshooting and analytical skills with ability to manage technical and customer-facing incidents effectively.
Experience with messaging protocols and telecom technologies such as SMPP, SS7, A2P, P2P, SIP, REST, SOAP is preferred.
Comfortable working in multi-disciplinary teams including development, product, and infrastructure with operational ownership and customer interaction.