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Strong brand, metro location, generalist program title, and broad cross-functional requirements increase competition.
Program management skills transfer across industries, but APAC CX domain knowledge raises specificity.
Explicit 8+ years and required CX/program expertise create strict screening filters for candidates.
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Manage end-to-end Customer Experience launch readiness for APAC initiatives including promotions, product launches, content releases, and market expansions.
Serve as primary CX liaison coordinating cross-departmental communication and ensuring operational preparedness for customer-impacting business changes.
Assess and mitigate customer support risks, lead post-launch reviews, and drive continuous improvement using data-driven insights.
8+ years experience in Customer Experience, Program Management, Operations, Customer Support, or related fields.
Experience managing complex, cross-departmental projects with stakeholder coordination.
Familiarity with project management tools (e.g., Asana, Jira, Monday.com).
Work Experience Required: 8+ years as explicitly mentioned in the JD.
Experienced in supporting product launches, go-to-market strategies, and operational readiness programs, especially within diverse APAC markets.
Skilled at stakeholder management across multiple functions such as Product, Marketing, Commerce, and Content teams.
Data-informed decision maker who can identify risks, influence stakeholders, and enhance operational execution and communication.