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Strong employer brand plus a common PM title, but niche ServiceNow expertise moderates applicant density.
Deep ServiceNow HRSD/ITSM and integrations expertise is required, limiting easy cross-industry transferability.
Explicit 8+ years, mandatory hands-on ServiceNow and AI experience, and platform ownership make filters strict.
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Own the vision, strategy, and roadmap for ServiceNow HRSD, Service Catalog, ITSM, and Platform & Integrations used enterprise-wide.
Lead integration of AI capabilities like Now Assist, generative AI, virtual agents, and intelligent workflows to enhance service delivery.
Mentor product managers and influence senior stakeholders while driving cross-divisional initiatives and agile delivery for ServiceNow platform.
Minimum 8 years of product management or similar experience with hands-on ServiceNow product ownership.
Deep knowledge of ServiceNow HRSD, Service Catalog, ITSM modules and platform/integration strategies including IntegrationHub and APIs.
Experience with Agentic or Generative AI technologies related to enterprise systems (e.g., Now Assist, virtual agents).
Bachelor's or Master's degree in Business, Computer Science, Engineering, or related field.
Experienced enterprise product leader with strong strategic vision and proven ownership of complex service management platforms.
Comfortable operating cross-functionally with HR, IT, security, and business stakeholders in large organizations.
Skilled in agile methodology and leading multiple workstreams with a data-driven, customer-focused approach.