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Niche Genesys expertise and senior level reduce candidate density.
Highly specialized Genesys CCaaS expertise limits transferability across industries.
Mandatory 8+ years and deep Genesys/contact-center technical skills enforce strict filtering.
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Own the detailed design and functional specifications for assigned IT product components, ensuring they meet user needs and compliance requirements.
Collaborate closely with product owners, architects, and UI/UX teams to develop and evolve IT products, including backlog creation, refinement, and validation.
Support operations by addressing critical issues, maintaining documentation, conducting trainings, and participating in agile planning and prioritization activities.
8+ years of experience in contact center technology.
5+ years of hands-on experience implementing Genesys Cloud CX with deep expertise in its products, features, and architecture.
Proficiency in Genesys APIs, scripting (e.g., JavaScript), integration technologies (REST), and Genesys WFM and Architect flow development.
Bachelor’s degree in Computer Science, MIS, Engineering, or related field; Master’s degree preferred.
Experienced in enterprise-scale omnichannel contact center solution design, including Voice, IVR, Chat, Email, and Bots.
Strong consulting exposure in large CCaaS environments with proven ability to translate business needs into technical solutions.
Technical expert capable of working with Genesys Cloud/Engage suite and integrating multiple technologies, with a focus on delivering measurable business value.