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Recognizable brand, metro location, and generalist PM title increase competition, offset by senior CX specialization.
Core program management skills transfer broadly, but CX domain expertise and APAC regional knowledge increase specialization.
Explicit 8+ years requirement and domain-specific CX program management experience make shortlisting stringent.
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Own end-to-end Customer Experience launch readiness for APAC customer-impacting initiatives including product launches, promotions, content releases, and market expansions.
Coordinate cross-departmental stakeholder communication, assess support impacts, manage risks, and drive operational readiness of CX teams across APAC.
Lead post-launch reviews, track launch outcomes using data-driven insights, and improve CX program management processes regionally.
8+ years of experience in Customer Experience, Program Management, Operations, Customer Support, Implementation, or related fields.
Experience managing complex cross-departmental initiatives and stakeholder relationships, with ability to influence and drive accountability.
Proficiency with project management tools such as Asana, Jira, or Monday.com.
Location: Mumbai, India (explicitly considered). Notice period: Not explicitly mentioned in the JD.
Experienced in managing customer experience operations and readiness for multiple APAC markets with knowledge of regional business dynamics.
Skilled at synthesizing information from diverse teams and serving as a trusted liaison between CX and broader business stakeholders.
Capable of using data and insights to assess risks, inform decisions, and improve launch and operational performance.