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Metro location, mid-level experience, and known SaaS brand create moderate applicant competition.
Requires Salesforce platform expertise and support operations experience, limiting cross-industry transferability.
Explicit 4+ years requirement plus mandatory 3+ years Salesforce expertise increases filtering strictness.
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Support and enhance Salesforce Service Cloud platform for Global Technical Services, including managing change requests, testing, and system administration.
Translate business needs into detailed user stories and specifications, collaborating with program managers and engineering teams for solution delivery.
Own end-to-end testing, change management, user enablement, and support for integrations with third-party applications to ensure system stability and adoption.
4+ years professional experience as Business Analyst, Systems Analyst, or equivalent.
3+ years hands-on Salesforce platform experience including Service Cloud, Experience Cloud, Sales Cloud, and Agentforce.
Experience with Jira and participation in scrum/agile processes.
Work Experience Required: 4+ years in relevant roles as specified.
Strong understanding of Technical Services and Support business processes to effectively translate into Salesforce solutions.
Experienced in managing complete Salesforce lifecycle including requirements gathering, testing, change management, and system support.
Proficient in collaborating across global teams and handling multiple priorities in agile environments.