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Tier-1 brand and metro location increase competition, but specialized ServiceNow/CMDB skills narrow the applicant pool.
ServiceNow and CMDB skills are transferable across industries, though financial regulatory knowledge raises specificity.
Role mandates hands-on ServiceNow Service Mapping/Discovery and CMDB expertise, increasing filter strictness despite no explicit years.
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Build, validate, maintain, and govern end-to-end service maps within ServiceNow CMDB ensuring accuracy, completeness, and freshness standards.
Support operational resilience, regulatory compliance (including DORA), incident and change impact analysis through accurate service mapping data.
Collaborate with application owners, SMEs, Discovery teams, and governance stakeholders to resolve mapping gaps and improve automation for asset management efficiency.
Hands-on experience with ServiceNow Service Mapping, Discovery, and CMDB management.
Strong understanding of service mapping concepts and IT infrastructure components (servers, databases, networks, cloud services).
Familiarity with ITSM processes including Incident, Change, and Problem management.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing and optimizing service maps using pattern-based and automated discovery techniques, including tag-based mapping in cloud environments.
Operates effectively across cross-functional teams including infrastructure, discovery, and application owners for map validation and continuous improvement.
Skilled in maintaining regulatory audit readiness and supporting compliance through governance and documentation in a hybrid work environment based in Hyderabad, Bangalore, or Pune.