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Tier-1 brand and metro location raise competition, but niche ARIS/process-mining skills limit candidate pool.
Requires BPM and ARIS expertise but skills are transferable across industries with process functions.
Mandatory ARIS expertise and demonstrated BPM/process-mining delivery make hiring filters strict.
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Lead end-to-end BPM and process mining engagements including scoping, discovery, modeling, and value realization across Customer and Products/Downstream domains.
Develop and maintain high-quality process models (levels 3-5) aligned to enterprise standards using ARIS platform and support BPM governance forums and workshops.
Act as SME for ARIS and other BPM tools, drive standardization, governance, and integration of BPM with analytics, process mining, and transformation initiatives.
Bachelor’s degree or equivalent in Business, Commerce, Finance, Engineering, or related field.
Extensive experience in ARIS process modeling and BPM frameworks with knowledge of process mining concepts and tools.
Proven track record of delivering process improvement or transformation initiatives including experience managing complex, multi-functional projects.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling BPM/process mining projects in Customer and Products/Downstream domains, ideally with knowledge of the C&P landscape (e.g., Mobility, Customer Service, Retail Operations).
Able to translate complex business needs into structured process models and actionable insights, working with Agile or rapid delivery methodologies.
Strong leadership skills with ability to influence teams and collaborators to adopt BPM standards and realize business value across multiple stakeholders.