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Mid-level NOC role in Bangalore with broad monitoring and infrastructure skills attracts high competition.
Infrastructure, monitoring, and ITIL skills are broadly transferable across industries.
Multiple mandatory infrastructure, monitoring and ITIL skills increase screening strictness despite no explicit years.
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Provide L2 support for MRI cloud infrastructure including monitoring, triaging, resolving incidents, and escalating unresolved issues.
Operate and manage IT infrastructure monitoring tools (Logic Monitor, Kaseya, Nagios, New Relic) to maintain service uptime and application performance.
Prepare regular reports on alerts and tickets, manage incident, change and release processes per ITIL standards, and ensure SLA adherence.
Experience with Windows Server administration (2008R to 2016) and Microsoft Office 365 environments.
Knowledge of backup technologies (Veeam Backup and Replication, Zerto, Quest Rapid Recovery) and virtualization with VMware vSphere (6 to 6.7).
Experience in IT infrastructure monitoring tools such as Logic Monitor, SolarWinds, PRTG, and Kaseya.
Work Experience Required: Not explicitly mentioned in the JD.
Experience working in 24x7 NOC operations supporting multi-technology environments including networking (Cisco, FortiGate, Meraki), cloud platforms (Azure, AWS), and Endpoint protections (Sophos, Kaspersky).
Ability to manage multiple concurrent tickets involving hardware, software, network issues within ITIL incident and change management frameworks.
Proficient in troubleshooting, escalation management, and reporting in complex hybrid IT infrastructure setups involving Active Directory, SQL Server, Citrix, Storage and SAN devices.