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Metro location and generalist senior PM title increase applicant density despite seniority and CX specialization.
Strong CX domain and APAC regional experience requirements make industry background sensitivity high.
Explicit 8+ years plus mandatory CX/program experience and tool familiarity makes shortlisting stringent.
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Own end-to-end launch readiness of customer-impacting initiatives across APAC, including promotions, product launches, content releases, and market expansions.
Coordinate cross-departmental communication and ensure Customer Experience teams are prepared and aligned before launches.
Lead post-launch reviews and continuous improvement of Customer Experience program management using data-driven insights.
8+ years of experience in Customer Experience, Program Management, Operations, Customer Support, or related fields.
Experience managing complex cross-departmental initiatives and stakeholder relationships.
Familiarity with project management tools such as Asana, Jira, or Monday.com.
Work Experience Required: 8+ years in relevant fields.
Experienced in driving operational readiness and launch programs supporting customer support or marketing teams, especially in APAC markets.
Proven ability to assess risks, influence stakeholders, and ensure accountability in multi-team environments.
Comfortable working with global teams and managing program documentation and communication for launching initiatives.