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Tier-1 brand, metro location, and entry-level generalist infrastructure role drive high applicant competition.
Core infrastructure and support skills transfer easily across industries.
Basic domain experience and IT degree required but no strict years or certifications, so moderate filtering.
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First point of contact for client IT infrastructure, providing first-line support for standard and low-complexity incidents to maintain service levels.
Monitor client systems proactively to identify and resolve technical issues across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration.
Perform maintenance tasks including patching and configuration changes, contribute to disaster recovery testing, and manage incident reporting and escalation.
Entry-level experience in troubleshooting and support within security, network, data center, systems, or storage in medium to large ICT organizations.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Workplace type: On-site.
Comfortable working across multiple technology domains at L1 support level with discipline in ticket management using ITSM tools.
Demonstrates client-centric focus with ability to communicate effectively across diverse cultures and maintain positive client experience.
Capable of working under pressure with willingness to work extended hours when required and adapt to changing priorities.