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Tier-1 brand, mid-level generalist role and metro location increase competition.
Application operations skills are broadly transferable across industries.
No explicit years or certifications but requires application-operations and ServiceNow skills, so medium strictness.
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Manage and ensure optimal performance of client packaged applications like ErP and Middleware through proactive incident management and resolution.
Provide second-line support for medium complexity application issues, ensuring adherence to service level agreements.
Execute change management processes, communicate across teams, support automation and training, perform trend analysis, and participate in disaster recovery and maintenance activities.
Hands-on experience managing ErP, Middleware, or other business-critical software platforms.
Knowledge of managed services operations with experience using ticketing tools such as ServiceNow.
Bachelor's degree in information technology/computing or equivalent work experience.
Workplace type: On-site. Work Experience Required: Moderate experience in managed services.
Skilled at handling multiple tasks including incident resolution, change management, and client escalations within SLA constraints.
Experienced in cross-cultural communication and collaboration with diverse teams and clients.
Ability to work effectively under pressure and adapt quickly to changing operational circumstances.