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Tier-1 brand, metro location and generalist managed-services requirements increase candidate competition.
Managed services and network operations require infrastructure experience, moderately transferable across industries.
Moderate technical and ITIL/ServiceNow requirements without explicit years yields medium strictness.
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Proactively monitor, identify, investigate, and resolve technical incidents and problems across cross-technology infrastructure.
Manage incidents and requests within agreed SLAs and execute change management with risk mitigation and documentation.
Collaborate with teams and clients to provide second-level support, handle escalations, audit tickets for quality, and contribute to automation and disaster recovery efforts.
Moderate-level experience in managed services roles handling cross-technology infrastructure.
Knowledge of ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site in India (location implied in JD).
Experienced in cross-technology infrastructure managed services with demonstrated ability to manage SLAs effectively.
Skilled in incident management, change execution, and collaborative support across diverse teams and clients.
Comfortable working under pressure with flexibility for longer hours and adapting to changing circumstances.