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Tier-1 brand and Mumbai metro increase competition, but senior specialized apps-support reduces density.
Core apps-support skills transfer, but banking and regulatory context moderately limit cross-industry fit.
Requires people-management, compliance and technical ops skills, but experience flexibility makes filters moderately strict.
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Manage one or more application support teams, including people management and resource planning.
Provide technical oversight and a holistic view of production environment collaborating with senior business heads.
Own incident and problem resolution, ensuring root cause analysis and closure of outstanding issues with focus on application stability and availability.
Bachelor’s or equivalent degree required; Master’s degree preferred.
Experience with people management required.
6-10 years experience in an Applications Support role preferred but not essential.
Must have assertive communication skills with clarity and confidence.
Experienced in managing application support teams in a global enterprise environment with accountability for incident, problem, and change management.
Strong leadership presence and communication to influence senior stakeholders and large audiences effectively.
Skilled in strategic planning and execution for application stability initiatives aligned with business objectives.