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Tier-1 brand plus Bangalore metro increases applicant density despite specialized firewall escalation skillset.
Strong cybersecurity and NGFW troubleshooting domain bias limits transferability across industries.
Explicit 5+ years plus specialized NGFW/network troubleshooting and senior-level expectations create strict filters.
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Lead technical escalations involving Next Generation Firewall and cloud security issues, providing solutions and driving resolution for critical customer problems.
Collaborate with internal support, engineering, and account teams to manage customer get well plans and communicate technical root causes to executive-level customers.
Improve escalation processes and develop innovative troubleshooting tools to enhance serviceability and customer satisfaction.
Bachelor's degree in engineering (BE/B.Tech) or equivalent technical graduation mandatory.
Minimum 5 years of IT Industry experience, preferably in support service, technical support, or troubleshooting roles.
Experience with firewall (FW) and VPN (IPSec and SSL tunnels) configuration and troubleshooting; knowledge of virtualization and packet analysis tools like Wireshark required.
Role is not eligible for immigration sponsorship.
Technical proficiency in modern network troubleshooting and design, with strong understanding of Internet applications and protocols.
Experience engaging with executive-level customers and managing communication for critical escalation situations.
Background in collaborative problem-solving with cross-functional teams and driving process improvements in a fast-paced environment.