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Strong employer brand, mid-level generalist role, metro location, and common skillset increase applicant competition.
Customer insights skills transfer across industries but require CX and social analytics experience, so moderate portability.
Explicit 3-5 year requirement, client-facing mandate, and analytics tooling increase screening strictness.
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Analyze data from Sprinklr platform to generate actionable insights aiding decision making across marketing, brand, product, customer service, R&D, and corporate communications.
Own deliverables and client communication for assigned customers; synthesize data into impactful, action-oriented reports for stakeholders.
Monitor global media trends and assist in conceptualizing new analysis frameworks to highlight key performance indicators.
3 to 5 years of experience in customer insights or analytics roles.
Client-facing experience is mandatory.
Proficiency in data analytics tools and methodologies, including data harmonization and visualization.
Experience designing Microsoft PowerPoint presentations; knowledge of graphic design is a plus.
Experienced in connecting data insights to business impact with a focus on customer journey and large-scale experience drivers.
Comfortable managing end-to-end solutions and communicating findings to senior stakeholders in formal and conversational styles.
Familiarity or experience with social media management platforms is advantageous.