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Remote hiring and a mid-level generalist title increase applicant density despite some niche DB requirements.
Requires specialized database, Kubernetes, and RAG skills, so backgrounds are less transferable across industries.
Explicit 5+ years plus mandatory DB, Kubernetes, and cloud skills make candidate filtering stringent.
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Own customer support for deploying, operating, and scaling ArangoDB-based AI solutions on cloud platforms (AKS, EKS, OpenShift) and on-prem environments.
Diagnose technical issues including database performance, networking, and infrastructure, collaborating with Engineering to address defects.
Train internal and external teams, document solutions, and support customers in query optimization, configuration, and performance tuning.
5+ years experience in Support Engineering role.
3+ years experience working with databases similar to ArangoDB or Neo4j.
Strong skills with Kubernetes (AKS/EKS/OpenShift), Helm, and cloud infrastructure (AWS, Azure).
Location: Only candidates based in India will be considered; remote work option.
Experienced in complex database environments including document, graph, key/value, and vector databases with a focus on performance tuning and replication.
Proficient in troubleshooting infrastructure issues including networking, storage systems, Linux systems, and scripting.
Able to effectively communicate complex technical concepts to both technical and non-technical stakeholders and collaborate cross-functionally with Engineering and Product teams.