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Tier-1 employer, metro location, and a common Delivery Manager title increases applicant competition.
Requires service-industry FAO/SCM/HRO expertise and LSS specialization, limiting cross-industry transferability.
Mandatory 10+ years and required LSS Black Belt make shortlisting highly strict.
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Drive data-driven culture in operations by training on quality tools and methodologies to improve client satisfaction.
Facilitate deployment and adherence to Quality Management Systems like ISO, CMMi, and implement Lean Six Sigma methodologies for business process improvements.
Lead innovation, automation, and process improvement projects targeting measurable business value and productivity gains, while managing client and stakeholder engagement.
Over 10 years of work experience with proven expertise in business problem solving and delivering value in the service industry.
Must have Lean Six Sigma Black Belt certification from reputed institutes (e.g., ISI, ASQ, Benchmark 6Sigma, BCG).
At least 4 years in Lean Six Sigma or Transformation roles focused on FAO, SCM, HRO processes.
Willingness to work all shifts (currently afternoon) and travel as per organizational/client needs.
Experienced in applying Lean Six Sigma, automation, and data analytics techniques within service delivery contexts, preferably in FAO, SCM, or HRO.
Proven track record mentoring and leading transformation initiatives impacting business value and client satisfaction.
Comfortable engaging with clients and stakeholders at multiple levels to drive delivery excellence initiatives and process risk mitigation.