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Niche ServiceNow ITOM specialization limits applicant pool despite senior software title.
Highly specialized ServiceNow ITOM and CMDB skills limit cross-industry transferability.
Explicit 5+ years plus mandatory ServiceNow ITOM, discovery, MID Server, cloud and scripting requirements.
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Design, implement, and operate ServiceNow ITOM capabilities focusing on discovery, CMDB data quality, and service mapping across hybrid on-prem and cloud (AWS/Azure/GCP) environments.
Build and maintain discovery architecture including MID server design, credential management, network zoning, performance tuning, and monitoring.
Develop automation and integrations to reduce manual effort and improve platform reliability using workflows, scripting, and APIs.
5+ years of hands-on ServiceNow engineering experience with strong ITOM focus.
Proven experience with Discovery, CMDB, MID Server deployment, configuration, and troubleshooting.
Hands-on cloud engineering experience with one or more cloud platforms (AWS, Azure, or GCP), including cloud resource models and Azure policy configuration.
Experience with ServiceNow scripting (JavaScript), Service Mapping, IRE knowledge, and Integration Hub workflows.
Experienced in managing and troubleshooting ServiceNow ITOM platforms integrated with cloud infrastructures in hybrid environments.
Skilled in cross-team collaboration to accurately model services enhancing operational visibility and data quality.
Capable of building automated, reliable discovery and service mapping tools that support operational decision-making and governance.