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Mid-level networking role in Bangalore with metro hiring pressure and generalist appeal.
Requires specialized networking and telecom knowledge, limiting cross-industry transferability.
Explicit 5+ years plus many mandatory networking, cloud, and protocol skills required.
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Provide escalation support for Calix Revenue Edge portfolio's Cloud and Cloud-Connected Wi-Fi Premises equipment via phone, web, or onsite.
Own and resolve customer technical issues with urgency, independently and collaboratively, while managing multiple issues/projects simultaneously.
Create technical documentation and communicate customer perspectives internally, including with Executive level stakeholders.
5+ years of technical support and/or escalation experience in Networking or Software Applications.
Bachelor's or Master's in EE, CS, or equivalent experience.
Technical knowledge required: TCP/IP, L2/L3 networking, VLANs, QoS, 802.11, DHCP, IPv4/IPv6, VoIP, Firewalls, SNMP, scripting (Python/Bash/etc.), RESTful APIs, OAuth2, and HTTP troubleshooting.
Location: India with a flexible hybrid model requiring ~20 days/quarter onsite in Bangalore office.
Proven autonomous technical problem solver with expertise in customer-centric escalation support for network/cloud technologies.
Experience working with cloud-based client/server architectures and managing early adopter product support.
Ability to communicate complex technical issues concisely to technical and executive audiences and use data-driven insights for decision making.