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Mid-level, common production-support role with generalist skillset increases candidate competition.
Operations, DB, ETL, and ITIL skills are transferable but favor candidates with production-support background.
Explicit 3–5 years plus mandatory Linux, ITIL, DB, and scripting skills tighten shortlisting.
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Own and manage L1 and L2 production support activities including incident ticketing and resolution.
Perform release management, product development, automation, and application upgrades.
Take full ownership and accountability of product delivery ensuring operational stability.
3-5 years of experience in production support and ticketing process.
Strong understanding of Linux; knowledge of SQL server/Oracle DB with SQL query writing (DDL, DML).
Experience with ITIL concepts and monitoring tools (e.g., Nagios).
Proficiency in at least one scripting language (shell, PowerShell, or python).
Experienced in L1/L2 production support with a clear focus on operational ownership and problem resolution.
Skilled in release management, automation, and working with databases in a production environment.
Familiarity with product transition, standard operating procedures (SOPs), and new application onboarding processes.