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Common mid-level metro support role with 3–6 year range and broad skillset, attracting high applicant density.
Support skills are transferable across industries though BFSI domain preference raises sensitivity moderately.
Explicit 4+ years requirement plus mandatory support/tool experience creates moderately strict shortlisting.
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Provide 2nd level production support for business-critical applications, including incident resolution and system monitoring.
Conduct root cause analysis for recurring issues and implement preventive actions to maintain application stability.
Support deployment activities and coordinate escalations to development teams to ensure timely issue resolution.
Minimum 3 years of relevant experience in application or production support; 4+ years preferred as per position details.
Proficiency in Linux/Unix environments and monitoring tools like Splunk, Dynatrace, or DataDog.
Experience with ITSM ticketing tools such as ServiceNow or JIRA and knowledge of ITIL-based Incident, Problem, Change, and Release Management.
Bachelor's degree in any discipline or related field required; ITIL Foundation certification preferred.
Experienced in enterprise-level L2 support roles preferably within Banking, Financial Services, or Insurance domains.
Strong technical troubleshooting skills with the ability to analyze application, server, and database logs for problem diagnosis.
Capable of managing production deployments and collaborating cross-functionally with infrastructure, network, and security teams to ensure stable operations.