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Tier-1 brand, metro location, mid-level generalist CSM/PM role drives high applicant competition.
Payments and payment-security focus make skills less transferable across industries.
Explicit 6+ years, payments expertise and mandatory client-facing experience increase filtering strictness.
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Manage multiple critical customer projects simultaneously, ensuring seamless onboarding and successful delivery in the payments domain.
Liaise between Product, Engineering, and cross-functional teams to drive project execution and maximize customer value.
Develop and maintain client relationships, focusing on retention, upselling, and improving customer experience with payments and payment security solutions.
6+ years total work experience with at least 2 years in a client-facing role within payments.
Strong understanding of payments domain, especially Payment Security.
Proficiency with project management methodologies such as Agile, Waterfall, or hybrid.
Experience collaborating with cross-functional teams including Product, Engineering, Operations, Sales, and Finance.
Experienced in managing large-scale fintech or payments projects involving banks across India, APAC, and MEA regions.
Capable of influencing stakeholders without direct authority and solving complex problems creatively.
Business savvy with proven ability to improve onboarding, client retention, upsell services, and enhance overall customer success in digital payment environments.