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Remote, generalist entry-level role in Bangalore increases applicant density.
Telecom-specific knowledge increases industry bias, but Linux and SQL skills remain transferable.
Explicit 0-1 year requirement plus basic Linux and SQL skills creates moderate screening.
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Analyze and manage incidents from monitoring tools or customer requests following company processes.
Respond to customer requests via ticketing system or email and provide first-level support.
Monitor infrastructure and applications, escalate issues to next-level support, and generate reports for stakeholders.
Bachelor's degree in Electronics Engineering, Computer Engineering, or Bachelor of Computer Applications.
0-1 year of relevant experience in telecom or IT industry.
Basic to intermediate Linux command line skills and intermediate SQL proficiency.
Basic knowledge of telecom (GSM, Mobile Networks) and experience in Tier 1/Tier 2 support roles.
Has experience as a Tier 1/Tier 2 support engineer within telecom or IT environment.
Capable of handling infrastructure monitoring, incident management, and customer communication effectively.
Familiar with telecom sector basics and comfortable working in a 24x7 shift model in an office setting.