





Popular product role, metro Gurgaon, remote option, and known brand increase candidate competition.
Core product skills transferable, but insurance-specific call-centre and regulatory experience increases fit sensitivity.
No explicit years but requires product, call-centre and release management experience, leading to moderate screening.
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Lead development and enhancement of digital insurance products across e-commerce channels, managing product roadmap and feature prioritization.
Own call centre operations for digital insurance, including KPI management, vendor coordination, lead analytics, AI chatbot integration, and improving conversion and customer experience.
Manage end-to-end product release process ensuring timely, tested, and compliant feature rollouts with cross-functional collaboration and Agile practices.
Work Experience Required: Not explicitly mentioned in the JD.
Experience in digital product management or product ownership in technology-driven environments, preferably in insurance or related domain.
Proven skills in managing call centre operations and vendor relationships.
Familiarity with Agile project management and digital technology solutions including CRM and AI integrations.
Experienced in leading cross-functional teams and stakeholder communication within fast-paced, high-visibility digital transformation projects.
Strong customer-centric approach with capability to translate customer insights into product improvements.
Capable of driving results under tight deadlines with influencing skills beyond direct authority.