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Tier-1 brand, hot GenAI role, mid-level experience, and metro locations increase applicant competition.
Specialized GenAI, ServiceNow and managed services focus increases industry-specific fit sensitivity.
Explicit 6-9 years plus extensive mandatory AI, cloud, DevOps and ServiceNow skills increase filtering strictness.
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Manage and optimize client service delivery processes to improve operational efficiency and reduce costs.
Lead project management and implement business process automation using AI and automation frameworks.
Collaborate with delivery teams, analyze complex data for strategic decisions, and mentor junior members to ensure quality outcomes.
6-9 years of relevant work experience.
Bachelor's degree required.
Proficiency in AI & LLM application development (e.g., LangChain, LlamaIndex), Python backend and system design, Intelligent Automation & ServiceNow development, Cloud and DevOps tools.
English oral and written proficiency required.
Experienced in automation framework design and business process transformation initiatives.
Capable of managing complex client relationships and driving operational excellence.
Skilled in critical thinking with ability to anticipate needs in ambiguous situations and mentor junior team members.