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Tier-1 brand plus metro locations increase applicant density, though seniority reduces generalist competition.
Requires managed-services AIOps, P&L and delivery leadership, making cross-industry transferability limited.
Explicit 15+ years, AIOps, P&L, and delivery leadership mandate strict candidate filters.
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Lead transition and ongoing management of AI managed outsourced services to enhance client operations, reduce costs, and improve efficiency.
Oversee delivery teams focusing on performance optimization, delivery risk management, and executing continuous improvement strategies in processes and tools.
Engage with executive clients to manage relationships, validate service outcomes, and drive strategic improvements using systems thinking and automation frameworks.
Minimum 15+ years of professional experience.
Bachelor's degree required.
Proven expertise in AI Managed Services including AIOps, AI agents, automation, and production environment delivery.
Strong executive stakeholder management and commercial/P&L experience including margin ownership and contract management.
Experienced leader skilled in managing large engineering and delivery teams within AI managed services contexts.
Demonstrates strategic application of business process automation, operational performance management, and digital transformation initiatives.
Highly capable of systems thinking to address complex client challenges and communicate impactful, holistic solutions to executive stakeholders.