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Tier-1 brand but senior, niche Snowflake support role reduces applicant density.
Cloud and Snowflake support skills are transferable, but financial domain knowledge moderately raises sensitivity.
Explicit 8–13 years plus mandatory Snowflake, AWS, IaC, SQL and Python requirements.
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Lead technical direction and support operations for Risk Products, ensuring alignment with architectural standards and operational efficiency.
Own incident response as part of an on-call rotation to maintain critical production system uptime and coordinate with multiple teams for issue resolution.
Mentor and oversee teams of engineers, managing workloads, providing technical guidance, and improving support workflows and documentation.
8 to 13+ years of experience leading technical support teams.
Proven expertise with Snowflake and AWS-based application support environments.
Strong programming skills in SQL and Python; knowledge of Infrastructure as Code using CloudFormation and Terraform.
Experience with Java/J2EE support projects, CI/CD pipelines, issue tracking (JIRA), version control (GitLab), and formal Agile software development lifecycle.
Technical leader with strong operational and incident management experience in cloud and data platform environments.
Experienced in driving technical standards, automation integrations, and collaboration across cross-functional teams.
Comfortable managing complex support activities including mentoring and coordinating larger engineering groups in agile settings.