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Metro location and common delivery title increase applicants, but SAP AMS specialization moderates density.
SAP AMS and ITIL-heavy delivery role requires domain-specific experience, limiting cross-industry transferability.
Explicit 8-10 years and mandatory SAP AMS/ITIL/ServiceNow skills create strict filtering.
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Lead SAP AMS service governance during transition and steady-state, ensuring SLA/KPI readiness and operational continuity.
Own SAP service transition readiness including KT, shadowing, go-live gates, and adoption of runbooks/SOPs.
Manage escalations, risks, dependencies and drive continuous improvement from incident patterns and transition learnings.
8-10+ years experience in SAP AMS/service management.
Strong knowledge of ITIL service management and SAP AMS operations.
Experience with ServiceNow or equivalent ITSM tools and SLA/KPI reporting.
Proven expertise in incident, problem, change management, and transition governance.
Experience managing cross-functional SAP teams across modules like OTC, MM/PP, Finance, Security, BASIS, Development, Integration, BW/BI, and support levels.
Comfortable coordinating across multiple stakeholders including engagement leads, domain leads, and tower leads.
Operationally focused on structured service reviews, reporting discipline, and escalation management in a complex SAP environment.