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Tier-1 brand and Bangalore metro increase applicant density, but niche networking certifications moderate competition.
Role requires specialized networking certifications and tools, limiting cross-industry interchangeability.
Mandatory network certifications and specific firewall/router expertise create stricter technical filters.
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Ensure continuous operation and swift restoration of clients' IT infrastructure and systems by monitoring, investigating, and resolving medium complexity technical incidents and problems.
Provide second-line support, collaborate across teams for change management, risk mitigation, and escalation of critical issues to Centres of Excellence and relevant teams.
Contribute to automation efforts, coach Service desk and L1 teams, perform trend analysis to identify automation opportunities, and support disaster recovery and related tasks.
Proficiency in technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in above-mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Capable of managing medium complexity incidents independently with technical expertise in network security and infrastructure technologies listed.
Experience operating within service level agreement (SLA) environments and working across multicultural teams and clients.
Able to proactively monitor, analyze trends, and collaborate with automation teams to optimize operational workflows and enhance client service delivery.